Account Manager

Job Locations US-RI-Cranston
Position Type
Regular Full-Time


Who We Are

Thielsch Engineering, is an employee-owned, professional engineering firm that provides a complete range of consulting, design, laboratory, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment.  Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At Thielsch, our customers come from all walks of life -- and so do our employees!  We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.  From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.


As the Account Manager, you will be responsible for developing and maintaining national and regional key and target accounts.   You will work directly with the Laboratory Director and Senior Management, and other key ESS Laboratory and Thielsch personnel, to undertake sales and marketing functions within a defined region. This role will require daily travel within RI, MA, NH, and CT. 


  • In concert with Laboratory Director and Senior Management, and other key ESS Laboratory and Thielsch personnel, you will develop regional business development plans, including implementing effective strategic marketing and sales programs and/or plans, gathering research data for targeted strategic industries, acquiring information on competitors services, analyzing and interpreting local market reports, and developing an effective marketing plan to offensively overtake our competition.  
  • You will research vital competitive information includes pricing structures, capabilities, strengths, and weaknesses.
  • You will work with Project Management staff to maintain sales and marketing management systems which include mailing lists, proposal logs, customer contact information, and call reports.
  • You will take part in sales and marketing meetings with key personnel to review sales and customer activity and discuss any new information relating to the marketing of ESS Laboratory services.   
  • You will be responsible for promoting the company and advances own skills by participating in industry specific technical, business or trade associations.  
  • You will identify all opportunities for ESS Laboratory staff to prepare and deliver presentations to clients and professional societies.
  • You are responsible for the coordination and preparation of proposals, bids and related promotional materials.  
  • Provide a regular and timely record of all sales activities and customer contacts via weekly reports.  
  • You will provide information to the Laboratory Director and Senior Management for discussion in sales and marketing meetings in order to review sales and customer activity.  Provides any new information relating to the marketing of company services.
  • You are responsible for meeting and exceeding new business sales goals; as established and modified periodically by the Laboratory Director and Senior Management. Such goals may be achieved by maintaining and growing existing accounts or developing business from new customers, with emphasis to be determined by senior management.
  • Assist in training new or less experienced members of the sales team.
  • You will need to work with Laboratory Director and Senior Management and other key personnel to establish and execute sales initiatives and objectives in accordance with ESS Laboratory policies and procedures.
  • You will prepare business, strategic, and action plans as required by senior management.
  • Undertake market research activities as needed to identify and quantify new markets.
  • Adhere to budget for sales and marketing staff.
  • You will work in conjunction with the Laboratory Director and Senior Management to achieve adequate profit margins and sales volumes as required to maintain profitable operations. 
  • You will support the Laboratory Director and Senior Management in performing other business development duties as required


  • BA/BS degree in Business, Marketing or a technical discipline related to the environmental field is preferred 
  • One year of technical and/or sales and marketing experience desired
  • Sound knowledge of business and financial management
  • Proven problem solving and analytical skills
  • Excellent customer service skills (internal and external), Strong Team player
  • Strong oral and written communication abilities
  • Must possess an uncompromising commitment to overall quality
  • Knowledge of environmental regulations such as CERCLA, RCRA, CWA, CAA, SDWA, etc. is preferred 
  • Knowledge of laboratory operations is desired

Compensation & Benefits

  • Health care benefits through United HealthCare
  • Delta Dental and Vision Service Plan 
  • Paid time off (PTO) and paid holidays 
  • Employer-matching 401(k) retirement plan 
  • Employer-paid Employee Stock Ownership Program (ESOP) 
  • Employer-paid life and AD&D insurance; access to short and long-term disability insurance 
  • Tuition reimbursement 

Thielsch Engineering, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer. 

Thielsch Engineering, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law


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